After selecting the most appropriate plan for your website, you will receive a welcome email outlining the steps to securely share your WP admin and FTP login credentials with us. Once we obtain this information, we will fully implement your chosen plan within 48 hours.

One of our skilled support minions will log into your website, connecting it to our remote maintenance system, performing a test of the remote backup process, and manually addressing any outstanding core/plugin updates.

We take great care to optimize your website based on your  theme and plugins. Rest assured that we prioritize the security and functionality of your website.

We are passionate about e-commerce and take pride in our expertise in this area. To accommodate the advanced functionality required by e-commerce websites, we recommend our Essential or Premium plan. These plans provide additional support to effectively manage your e-commerce site, ensuring optimal speed, security, and 100% uptime.

We recognize the importance of dedicating ample resources to maintain the smooth operation of your e-commerce site and are committed to providing the necessary expertise and support to achieve this.

Our team of WordPress experts, also known as our trusty minions, work tirelessly to provide remote support. Our business hours are from 6am to 6pm CST, Monday through Saturday, during which we strive to respond to all requests promptly and complete Help Desk Support requests specified in each SM Guardian Plan.

Help Desk Support tasks generally do include any WordPress issues or updates that in be completed within the allocated task time in your plan, including:

— Fixing website errors and bugs

— Edits to existing page content, copy and images

— User login & password management

If your site is on Essential or Premium plan, then Help Desk Support may also include:

— Publishing new blog posts & landing pages

— Updating existing page layouts

— Installing and configuring plugins

— Graphic design

— Copyrighting

— Adding new landing page layout or contact form

Help Desk Support tasks do not include, on any plans:

— Custom development (PHP, plugins, themes, etc)

— Developing a new website or Changing your theme.

— Updating your theme or plugin code

All Site Minions hosted sites are built with Elementor and include the following premium plugins for free with your support plans:

— Akismet Anti-Spam (Value = $100/year)

— Elementor Pro (Value = $99/year)

— Happy Addons for Elementor (Value = $40/year)

— Fluent Forms add-ons (Value = $259/year)

— WP Rocket (Value = $49/m)

— Uncanny Automator

TOTAL VALUE = $586/year

We also cover the cost of over 30 WooCommerce add-on extensions should your site need them!

We do not offer phone support on our Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!.

On Technical/Website Support, you can contact our agents through our helpdesk or live chat 24/7.